Terms of service

Terms of Service** Welcome to V4WELLNESS, your premium provider of mobile massage therapy services in Calgary, AB. These terms and conditions outline the rules and regulations for using our services. By booking an appointment with V4WELLNESS, you are entering into a binding agreement to comply with and be bound by these terms. We are committed to ensuring your experience with us is seamless, relaxing, and tailored to your wellness needs.

**Booking and Appointments**

Appointments can be made online or over the phone. When booking, please provide accurate contact information and any specific preferences or requirements you may have so we can personalize your session accordingly. By filling out forms and wherever a signature is required, the client is giving consent to use their signature, e-signature, and all the personal information entered in any forms on paper, website, or other social media platforms. In some situations, an ID verification would be required before commencing the treatment. The appointments are booked on behalf of the client and cannot be transferred to others. The treatment is therapeutic and non-sexual and not complying with these rules will immediately terminate the session and no refund will be given. If you possess a medical issue that necessitates a physician's note and this has not been previously addressed with V4WELLNESS, you may be denied treatment. The client must reach out to a doctor regarding medical conditions and obtain confirmation from their physician that massage therapies, aromatherapy, and myofascial cupping are allowed. V4WELLNESS maintains the authority to discontinue treatment if there are indications that the client is affected by drugs or alcohol. In such cases, the treatment fees must be paid in full, and no refunds will be provided. Our skilled therapists are dedicated to accommodating your unique needs to enhance relaxation and therapeutic benefits.

**Payment Terms**

Payment is due at the time of the service unless pre-arranged differently. We accept various payment methods for your convenience. Please ensure timely payment to avoid any interruptions in future services. If direct billing services are unavailable due to technical difficulties or other circumstances, clients must have alternative payment methods ready to settle their treatment costs. Any treatment fees not included by insurance must be paid in full at the time of service. There will be no exceptions to this policy, and failure to comply may result in a ban from receiving services from V4WELLNESS. Our competitive rates reflect our commitment to providing exceptional massages by qualified professionals in the comfort of your environment.

**Cancellation Policy**

We understand that life is unpredictable, and plans can change. If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance to avoid a cancellation fee. This courtesy allows us to offer the slot to another client seeking wellness benefits.

**Liability Disclaimer**

While we strive for excellence in all services provided, V4WELLNESS shall not be responsible for any injuries or issues arising from circumstances outside our control during your sessions. The client must acknowledge the release of liability and freely totally assume all risks, damages, and hazards, including the potential for fatalities, serious injuries, and property damage and loss, by booking an appointment with V4WELLNESS. When a client schedules an appointment with V4WELLNESS, they acknowledge and consent to the fact that they are relinquishing their right to sue V4WELLNESS and its employees. By scheduling an appointment with V4WELLNESS, the client must accept that this is a voluntary agreement and that, by signing it, they intend to release themselves from all liability to the fullest extent permitted by law, which is governed by the laws of the province of Alberta, Canada. Our therapists take utmost care to ensure a safe and beneficial massage experience. Please read these terms carefully as satisfaction with our service means agreeing to adhere strictly to this contract. Thank you for choosing V4WELLNESS where we bring tranquility directly to you with professionalism and care.